We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return within 7 Days of the delivery date.
Return Eligibility
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Items must be unopened, unused, and in their original packaging.
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Perishable items, prescription products, and opened consumables cannot be returned for health and safety reasons.
Return Process
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Contact us at shop@pawsco.ca with your order number.
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We will provide a return authorization and instructions.
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Ship the item back to us within 7 days of approval.
Return Shipping Costs
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Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.
Refunds
Once the returned item is inspected and approved, refunds are issued to your original payment method within 5–7 business days.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please email photos to shop@pawsco.ca within 48 hours, and we will replace or refund the item at no cost.